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Frequently Asked Questions

Delivery
To which countries do you deliver?
How much does delivery cost?
Why do I have to pay more for shipping than the cost stated above?
How long until I receive my puzzle?
What carrier is used to deliver my puzzle?
Can I track my order once it is shipped?
What should I do if I receive a damaged product?
I don't like the puzzle. Can I send it back to you for a refund?
Can you rush my order?
Can I have the puzzle delivered to a different address than my own?
General
What type of puzzles do you offer?
Are the puzzles good quality?
What puzzle sizes do you offer?
Do you offer discounts for bulk orders?
Photo-related
What image formats do you accept?
What is the maximum image file size that I can upload?
What image resolution is required for each puzzle?
How can I check my photo resolution?
Can you edit my picture?
Can the colors differ from what I see on my screen and on the puzzle?
What kind of images can’t I use for my puzzle?
What guidelines should I follow when creating a design or photo collage on my own?
I am not sure if my photo is OK for printing. Can you check it?
Do you accept flash drives, cd’s or simple printed images to be mailed to you?
Can I download a photo from the Internet and use it for the puzzle?
I don't have a digital image. What should I do?
At what resolution should I scan my image?
Is there a guide on how should I scan my image?
What happens if my uploaded photo is of low quality?
Can the photo be in landscape/portrait?
Will the photo be printed on the puzzle box?
Can you add text to my photo?
Ordering
How do I place an order?
How can I pay for my order?
Is my personal data secure when ordering from your website?
How can I redeem a discount voucher?
Will there be an invoice in my package?
Can I cancel my order?
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